Returns
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items for a refund or exchange within 30 days of the delivery date.
Return Conditions
To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached and packaging intact. All original documentation, including the packing slip, should be included. Products that show signs of wear, damage, or are not in resalable condition cannot be accepted.
How to Return an Item
To initiate a return, please visit our Returns Portal at downcollection.com/returns. You will need your order number and the email address used to place the order. After completing the online return process, you will receive a prepaid return shipping label via email. Securely package your return, attach the label, and drop it off at any authorized shipping location.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email confirmation once the refund has been issued. Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times. The original shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Care team within 14 days of delivery. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping charges.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. The cost of return shipping will be deducted from your refund amount for standard returns.
International Returns
International customers are responsible for all customs fees, duties, and return shipping costs. We recommend using a trackable shipping service with insurance, as we cannot be responsible for lost return packages.
Final Sale Items
The following items cannot be returned:
- Items marked as “Final Sale”
- Worn or damaged merchandise
- Products without original tags or packaging
- Items purchased more than 30 days ago
Exchanges
For exchanges, we recommend returning the original item for a refund and placing a new order for the desired style or size. This ensures you receive your new item as quickly as possible, as exchange processing can take significantly longer.
Questions?
If you have any questions regarding our return policy, please contact our customer service team through the support portal on our website. We’re committed to ensuring your satisfaction with our products and services.